FAQ
For UK customers we take bank transfer or SumUp payment, for international we take SumUp.
Quotes for new work open twice a year for a limited time, please keep an eye on our website and social media channels for these dates. Outside of these times we cannot give custom quotes, so please refer to our pricing page.
Customers must be 18 or older. We will not work with anyone younger, or with parents acting on behalf of a minor.
Yes! Just please keep in mind that the buyer is responsible for all shipping costs, including customs charges incurred on import. These can be as much as 25% of the cost of the costume, so please plan accordingly. Packages will be marked as full value for insurance reasons.
Yes, you will need a comprehensive reference before commissioning us. Please ensure this has multiple views, and is flat coloured (3D screenshots such as SecondLife will not be accepted).
Not at this time, we much prefer to work to specifications. Premade designs are intermittently available on our website.
Yes, but we advise buying everything at once where possible due to the risk of fur availability changes, and fur dye lot changes (colours of faux fur may differ slightly between batches).
Generally no. We will occasionally use other maker’s patterns for small parts, but not bases or parts.
All orders must include a head, except for returning customers buying extra parts or upgrading from a partial/head only commission.
No, no real fur or any other animal products are used on our costumes.
Due to the shorter nature of our current queue, we can’t offer long payment plans at this time. A 30% deposit is required at the point of commissioning, and the rest must be paid off before the costume is started.
No, commissioned characters must be of your own creation.
Estimated schedules and completion dates will be given at the beginning of the commission
No, a shipping quote will be given on completion and must be paid before the costume can be sent.
Yes, please note any modifications you’d like on your quote form and we’d be happy to accommodate. Please note the changes in warranty for adult costumes found on the terms page.