A deposit is required before your place in the queue is secured. This payment is non-refundable to cover both material costs and time spent on your project, and will be required within 7 days of your project being accepted. The remainder of the cost will then be required before the project is started, and any payment plans will be discussed prior to project acceptance. Due to the short nature of the queue, payment plans are to run between 3 and 5 months. The deposit will vary or full payment may be required depending on the item ordered. Generally, costumes require a 30% deposit, kigurumis require a 50% deposit, and small parts require full payment upfront.
Payment is preferred through direct bank transfer, but can also be taken via Paypal.
The deadline is to be decided before work has begun between the customer and myself. Once this has been decided no changes can be made by the customer. If you require a rush order I have the right to charge the appropriate fees to compensate for this. However, please bear in mind that deadlines are NOT guaranteed under any circumstances. If I feel the quality of the work will be compromised to meet the deadline, I reserve the right to miss the projected date of completion to give my customers the highest quality product possible.
All suits come with a 30 day warranty upon receipt. Our warranty covers (but is not limited to) not fitting due to maker error, seams popping, discomfort, or other fixes that may be discussed. Once this 30 day period has passed, fixes will be charged by the hour plus material and postage costs. Please ensure your suit has been washed and dried before returning it for any fixes. Not doing so will incur a cleaning charge.
Your warranty will be voided if I suspect the costume has been modified in any way.
The buyer is responsible for all shipping costs which are to be paid with the final payment.
I am not responsible for any customs or VAT charges that are added once delivered. Please make sure you look these up before ordering, especially if ordering from outside the UK. Following the UK’s exit of the EU in December 2020, EU countries may now be subject to customs and/or VAT import charges.
All first-time orders must include a head, we generally do not make separate parts on commission. Previous clients may email at any time to order extra parts for their fursuit.
I have the right to decline any commission request for any reason, including but not limited to time constraint, subject matter, or incomplete application form. I also reserve the right to cancel any commission if the customer is rude, offensive, unreasonable, or harassing in any way.
I will not make costumes of copyrighted or trademarked characters.
You are able to cancel and request a refund at any point up until the project is 75% completed. Refunds will be given dependant on how much work has been done on the costume. The deposit will not be returned under any circumstance, unless the maker cancels the commission.
Due to their custom nature, returns are not accepted.
In the case of non-replying clients, if no response is received from the customer within one month of contact being made without a reason being given beforehand, the project will be considered abandoned and will be altered and resold. The deposit will not be returned in this case.
If ordering a fullsuit, a duct tape dummy will be required. You will be provided a tutorial on the proper way to make a duct tape dummy on accepting your project. Failing to follow this will result in a £50 fixing fee.
By ordering a commission from Made By Mercury, you are confirming that you are over the age of 18. Unfortunately I cannot accept orders from those under 18.
Works in progress are subject only to a reasonable amount of edits before an extra fee will be charged. Please ensure your reference art is accurate and that any alterations or specific details are discussed during the initial communication.
The customer must also be aware of any items in my queue and that a very minimal amount of work will be carried out until it is your turn in the queue.
Made by Mercury is not liable for any damages caused by the use of its products. Wearing a fursuit may heighten the performer's risk of heat or exhaustion related illnesses. It is the performer's responsibility to use their fursuit responsibly.
Personal contact information obtained in the commission application or process is never distributed by Made by Mercury to outside parties. Personal information includes: legal name, address, email, and phone number.
Made by Mercury operates out of a house with a dog.